Operation Manager - Semiconductor Equipment

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring an Operation Manager in Kiryat Gat, Israel. The role covers the district's customer relationships, the customer engineers and the business operations of the area.

Key responsibilities

• Maintain customer relationships across all levels in the district and carry out regular customer visits.
• Manage, coach and direct the customer engineers in the district, including salary and career planning, corrective actions, objectives and performance appraisals.
• Act as the main interface with the Product Divisions (tech support, training, spares, reliability).
• Monitor the CSD Award Program and the mentor program for new engineers, and run escalations.
• Work with the District Sales Engineer on account planning and provide a support plan for system sales to CSD Management, Sales and Field Engineering.
• Prepare the district's financial forecast and manage cost efficiency measured by financial results.
• Handle system installation: planning, reporting, execution, pre-facility and start-up meetings, and process support identification.
• Manage the RMA procedure and track customer engineer hours, taking corrective action when needed.

Required profile

• Formal supervisory responsibilities, setting priorities and coaching employees to meet daily deadlines.
• Ability to solve day-to-day technical and operational problems and to use tact with outside customers, vendors or suppliers.
• Understanding of Applied Materials' global Standards of Business Conduct and compliance with them.

The position is full-time, with travel of about 20% of the time; relocation is not eligible.