Onboarding Manager - Mid Market & Enterprise

About the role

Connecteam, a platform for managing deskless teams, is looking for an Onboarding Manager for its Mid-Market and Enterprise team. You will own the onboarding journey for mid-market customers, making sure they implement Connecteam successfully, adopt the platform and reach meaningful business results. You will be the main point of contact throughout the onboarding lifecycle, acting as a trusted advisor to customers and working with operations managers, HR leaders, business owners and executives.

Key responsibilities

• Own end-to-end onboarding projects for mid-market customers, ensuring successful implementation and time-to-value
• Lead discovery and system characterization sessions to understand customer workflows, goals and requirements
• Manage project timelines, milestones, dependencies, risks and customer commitments
• Deliver tailored training and enablement sessions for admins, managers and frontline employees
• Support technical setup, integrations and configuration together with internal teams
• Build relationships with customer stakeholders and help teams adopt new processes and workflows
• Identify risks early, remove blockers and act as the customer advocate, collaborating cross-functionally
• Improve onboarding processes to increase scalability, efficiency and customer success

Required profile

• Fluent spoken and written English (mandatory)
• Fluent spoken and written Hebrew (mandatory, to manage Israeli customers and stakeholders)
• 3+ years in B2B SaaS customer-facing roles such as Customer Success, Implementation, Onboarding, Account Management or Technical Account Management (mandatory)
• Proven experience managing SaaS implementations, onboarding projects or technology adoption journeys (mandatory)
• Experience working directly with Israeli customers or stakeholders (mandatory)
• Experience with mid-market or enterprise customers and multiple stakeholders is a strong advantage

Required skills

• Strong project management skills, able to handle multiple customers and priorities
• Experience with integrations, technical setup or complex software implementations is an advantage
• Excellent communication, presentation and stakeholder management skills
• Organized, proactive, able to work independently and take ownership in a global company