Key Account Manager

About the role

Papaya Global is seeking a Key Account Manager to nurture and grow client relationships within strategic‑level accounts. Working closely with the Account Management Regional Lead, you will drive revenue, manage partnerships, and support RFP processes.

Key responsibilities

• Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs.
• Drive revenue growth by identifying upsell and cross‑sell opportunities within client accounts and supporting the implementation of new solutions.
• Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals.
• Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team.
• Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges.
• Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency.
• Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes.

Required profile

• Bachelor's degree in Business, Marketing, or a related field.
• 4+ years of experience in Account Management.
• Excellent interpersonal and communication skills.
• Strong analytical and problem‑solving abilities.
• Knowledge of Payroll, HRIS, or Fintech industries.
• Client‑focused with a passion for outstanding service.
• Collaborative team player adaptable to a fast‑paced environment.

Required skills

• Proficiency with CRM software.
• Experience with project management tools.
• Use of AI‑powered productivity solutions.