Junior Operations Coordinator

About the role

We are an international cyber investigations group that provides forensic investigations, OSINT, and blockchain tracing for clients worldwide. As a Junior Operations Coordinator you will be the backbone of daily operations, ensuring smooth collaboration between investigation, legal, and sales teams.

Key responsibilities

• Coordinate day‑to‑day activities across investigation, legal, and sales departments.
• Track case progress, deadlines, and deliverables, and follow up on stalled items.
• Maintain data and records in our CRM, generate reports, and handle follow‑ups.
• Support client intake and onboarding processes.
• Leverage AI tools for drafting, research, summaries, and process improvements.
• Identify operational inefficiencies and propose solutions.

Required profile

• High ownership and follow‑through; gets things done.
• Strong organizational skills with great attention to detail.
• Comfortable using technology such as CRM systems, spreadsheets, and AI tools.
• Fast learner, independent, and able to work without constant supervision.
• Fluent in written and spoken English.

Required skills

• Zoho CRM (or any CRM system)
• Spreadsheets
• AI tools (e.g., ChatGPT, Claude)