IT Support Specialist

About the role

The IT Support Specialist will join a five‑person team that operates across Israel and other locations, providing direct technical assistance to senior stakeholders in a highly regulated financial environment. You will work independently while collaborating with international teams and ensuring a high level of service.

Key responsibilities

• Provide ongoing technical support to end‑users, both remotely and on‑site.
• Maintain personal computers, printers, and print servers.
• Install, configure, and support Windows and Microsoft Office environments.
• Operate in Virtual Desktop Infrastructure (VDI) and Windows 10 environments.
• Communicate regularly in English with employees worldwide.
• Collaborate with international teams to resolve incidents and implement solutions.

Required profile

• Minimum 2 years of experience in technical support.
• Strong English communication and writing skills at a native level.
• Experience supporting senior stakeholders in a regulated setting.
• Ability to work independently within a distributed team.

Required skills

• Microsoft Windows operating systems (including Windows 10).
• Microsoft Office suite.
• Confluence and Jira.
• VDI environments.
• Citrix (including Citrix Director – advantage).
• Mainframe Emulator.
• Active Directory.
• SCCM.
• ServiceNow.
• Zoom, Microsoft Teams, and Jabber.