IT Support Engineer (Student)

About the role

Wix's IT Team provides technical assistance and support to its employees worldwide, covering computers, servers, hardware, software and events, from configuration and maintenance to monitoring and automation. This full-time student role is based in Tel Aviv, with a fully in-person work model of 3 days per week in the office.

Key responsibilities

• Provide efficient, timely desktop and local infrastructure support to employees across different locations and time zones, including remote support
• Manage, monitor and respond to IT Helpdesk requests in line with agreed SLAs, and reduce service requests through better user training and documentation
• Manage equipment inventory from evaluation and purchasing to maintenance and depreciation, and take ownership of the IT procurement process with suppliers, procurement and finance teams, including cooperation with auditors
• Manage onboarding and offboarding for on-site and remote workers, and maintain audio-visual equipment in the offices
• Handle endpoint installations, upgrades and troubleshooting for MacOS, Windows and Linux

Required profile

• 3+ years of hands-on experience in IT Support or Administration
• Experience in a multi-OS environment (MacOS, Windows and Linux)
• Excellent diagnostic and problem-solving skills, communication and interpersonal skills, and strong organizational and time-management skills
• Proactive customer service with strong attention to detail

Required skills

• Active Directory, Azure and GSuite environments
• Audio-visual conference room technologies
• Preferred: Meraki, Jira, Intune, Jamf and Slack