IT Support Engineer

About the role

We are seeking an experienced, service‑oriented IT Support Engineer to be the primary local IT contact for our Israel office while collaborating with global IT teams across the US, India, Europe, and the Middle East. The role includes providing remote support to the US team when required and participating in on‑call rotations.

Key responsibilities

• Serve as the main IT point of contact for the Israel office.
• Provide remote IT assistance to the US team as needed.
• Deliver technical support via phone, email, and ticketing system.
• Troubleshoot hardware, OS, applications, network, and login issues.
• Administer help‑desk and endpoint‑management platforms.
• Support Windows and macOS devices throughout their lifecycle.
• Manage Microsoft 365, Exchange Online, Azure AD (Microsoft Entra ID) and Intune.
• Perform root‑cause analysis and document solutions.
• Coordinate escalations with global IT teams.
• Handle vendor relationships, hardware procurement, inventory, and deployment.
• Contribute to local and global IT projects.
• Diagnose basic LAN, TCP/IP, Wi‑Fi, and cabling problems.
• Create and maintain IT documentation and knowledge‑base articles.
• Participate in scheduled on‑call rotations, including evenings and weekends.

Required profile

• Minimum 3 years of experience in IT support, desktop support, or IT operations.
• Hands‑on experience with Windows and macOS environments.
• Strong knowledge of PC hardware, peripherals, networking basics, and LAN topology.
• Proven experience with Microsoft 365, Exchange Online, Azure AD and Intune.
• Experience managing hardware purchases, inventory, and vendor relationships.
• Ability to work independently and collaborate with globally distributed teams.
• Excellent written and spoken English communication skills.

Required skills

• Windows operating system
• macOS operating system
• PC hardware and peripherals
• TCP/IP networking
• Wi‑Fi and basic LAN topology
• Microsoft 365 suite
• Exchange Online
• Azure AD (Microsoft Entra ID)
• Intune
• Help‑desk and ticketing systems
• Endpoint‑management platforms