IT Manager – Internal Infrastructure & Security

About the role

Appcharge is seeking an IT Manager to own and scale its internal infrastructure and employee experience. You will be responsible for delivering seamless onboarding, managing a Mac‑heavy environment, and driving strategic security initiatives such as Zero Trust, SAML, and MDM implementations.

Key responsibilities

• Design and manage integrations between core business systems and the company’s Identity Provider (IDP) for secure authentication.
• Build and maintain IT automation to streamline provisioning, repetitive tasks, and operational workflows.
• Provide hands‑on IT support and act as escalation point for complex technical issues.
• Lead end‑to‑end IT projects from scoping and planning through implementation and rollout.
• Manage the full device lifecycle (deployment, configuration, decommissioning) across Mac environments.
• Administer and optimize MDM, identity, and endpoint management platforms.
• Partner with HR, Security, and other teams on employee onboarding, offboarding, and access management.
• Maintain comprehensive system documentation and SOPs.
• Evaluate and adopt new technologies, including AI‑based solutions, to improve efficiency.

Required profile

• 5+ years of experience as a System Administrator or comparable IT infrastructure role.
• Hands‑on experience administering Mac environments and Mac MDM platforms.
• Proven ability to diagnose and resolve complex macOS issues.
• Experience integrating and managing identity and access platforms.
• Familiarity with AWS, Google Cloud, and Google Workspace.
• Network experience with routers, switches, and access points.

Required skills

• Mac MDM platforms (Kandji, Jamf, Mosyle)
• macOS troubleshooting
• Identity & access management (Okta, Google Workspace, SAML)
• AWS and Google Cloud
• Network hardware (routers, switches, APs)
• AI tool deployment and integration
• AV & conferencing technologies (Google Meet, Zoom, Logitech)
• Scripting and automation (e.g., Python, Bash)