Import Coordinator

About the role

Transworld, a global logistics and supply chain company, is seeking an Import Coordinator to provide professional customer service and support import operations.

Key responsibilities

• Provide professional customer service and account support to company clients.
• Prepare daily reports for customers including shipment status and ETA updates.
• Identify potential risks or issues in shipments and proactively provide solutions.
• Work closely with Sales and Pricing teams to support business growth and expand department activity.
• Monitor import shipments from order confirmation through delivery, including follow‑up on documentation.
• Handle shipment costing and billing, ensuring alignment with quotations, bills of lading, and services provided.

Required profile

• Previous experience in a similar role within a freight forwarding company (mandatory).
• Knowledge of international freight forwarding (mandatory).
• Familiarity with the air and ocean freight import industry.
• Operational experience – a significant advantage.
• Good business English – required for written communication and calls.
• Full proficiency in Microsoft Office, especially Excel.
• Experience with Unifreight – an advantage.

Required skills

• Microsoft Excel
• Unifreight