Guest Relation Agent – Resort Hospitality

About the role

As a Guest Relation Agent at Club Med Resorts, you will be the friendly face that ensures every guest feels welcomed, cared for, and eager to return. You will work closely with the Front Desk and other resort teams to deliver a seamless, memorable experience for an international clientele.

Key responsibilities

• Monitor guest stays and proactively address any needs or concerns.
• Provide translation, local information, and personalized assistance throughout the guest’s visit.
• Support the Front Desk team when required to enhance overall service quality.
• Suggest sales opportunities to the manager and contribute ideas for upselling.
• Report service malfunctions or guest complaints and propose effective solutions.

Required profile

• Sociable and able to build trusting relationships with guests.
• Helpful, attentive, and solution‑oriented.
• Fluent in at least two languages and comfortable with an international audience.

Required skills

What we offer

• Access to Club Med’s extensive resort facilities and activities.
• Opportunities to showcase talent on stage or in special events.
• Inclusive workplace open to candidates with disabilities.