Director of Sales Operations

About the role

The Sales & Service Business Operations (SSBO) team drives scalable growth, operational excellence, and data‑driven decision making across Nova’s global Sales and Service organization. Nova is seeking a Sales Operations Director to lead global business operations, including sales processes, forecasting, pricing, agreements, commissions, and customer lifecycle operations.

Key responsibilities

• Lead and develop a global Sales Operations team supporting regions and key accounts
• Act as the global owner of end‑to‑end commercial processes
• Drive integration of forecasting, planning, pricing, agreements, commissions, and customer lifecycle operations
• Partner closely with Sales leadership, business divisions, and Finance
• Enhance and standardize processes within Salesforce and Oracle ERP while ensuring data quality and system alignment
• Define roles, KPIs, and accountability, and oversee day‑to‑day execution
• Own commercial processes including quoting, pricing, agreements, sales orders, and evaluations
• Establish and improve global processes, controls, and documentation, ensuring compliance across regions
• Support planning, analysis, reporting, and executive reviews
• Foster a culture of operational excellence, discipline, and data‑driven decision‑making

Required profile

• B.Sc. in Industrial Engineering (mandatory)
• 10+ years of experience in Business Operations / Sales Operations in a global, complex B2B environment (semiconductor industry preferred)
• Proven experience managing and scaling teams
• Demonstrated ability to operate at Director level, partnering with senior leadership and executives
• Strong management presence and influence
• Ability to work in complex, global, matrix organizations
• High standards for accuracy, compliance, and execution

Required skills

• Strong Salesforce and CRM experience
• ERP knowledge (Oracle advantage)
• Deep understanding of forecasting, pricing, and commercial governance
• Advanced analytical skills
• Experience in SOX‑controlled environments