DFE Service Product Manager

About the role

The DFE team within the Service Product Quality (SPQ) Department is looking for a DFE Service Product Manager. The role manages a large installed base of more than 6,300 DFE systems worldwide and oversees the entire product lifecycle, from new product introduction and field implementation through end-of-life management. It combines technical, business and operational leadership to drive productivity, Total Customer Experience (TCE) and business improvements, working closely with R&D, Marketing, Operations and regional service teams.

Key responsibilities

• Lead New Product Introduction (NPI) activities in line with the Product Lifecycle (PLC) process
• Define and drive service strategies
• Manage field communications
• Monitor and analyze service KPIs
• Oversee knowledge and documentation management
• Supervise escalations and known issues
• Drive continuous improvement initiatives across the product lifecycle

Required profile

• Strong technical and analytical capabilities
• Excellent project management and problem-solving skills
• Self-managing, able to handle complex situations and drive cross-functional collaboration
• Strong presentation and communication skills
• Excellent English proficiency
• Flexibility to work with global teams across different time zones