Customer Support Specialist - Hebrew and English Speaker

About the role

We are looking for a bilingual Customer Support Specialist who will assist Candex’s internal and external users with platform‑related questions. The role involves guiding users through features, handling tickets, and ensuring a smooth onboarding experience.

Key responsibilities

• Onboard new users and promote adoption of the Candex platform.
• Administer pending orders and payments, and reconcile company orders for data accuracy.
• Identify process and product improvement opportunities.
• Respond promptly to customer queries via ticketing system, email, and phone.
• Liaise with colleagues and managers to find optimal solutions for client issues.
• Escalate recurring problems to management with improvement suggestions.
• Collect and share customer feedback across departments.
• Monitor and resolve support or technical issues for clients and suppliers.

Required profile

• Native or fluent proficiency in both Hebrew and English.
• Previous experience in a customer service or support role (preferred).
• Strong judgment, problem‑solving abilities, and excellent communication skills.
• Ability to manage time effectively and a passion for continuous self‑improvement.

Required skills