Customer & Account Specialist

About the role

The Customer and Account Specialist drives business performance across the Dan, Shfela, Tel-Aviv and Jerusalem territory by managing key accounts, building strong customer relationships and executing product strategy. The role reports to the Customer and Account Manager.

Key responsibilities

• Execute product strategy and field tactics across the assigned territory.
• Identify and prioritize key customers, develop account plans and build long-term partnerships with physicians, nurses and pharmacists.
• Translate customer needs into business opportunities and tailored solutions.
• Achieve or exceed sales targets, KPIs and individual objectives.
• Analyze territory and account performance, including sales and CLM data, and turn insights into actionable plans.
• Plan and run tailored customer activities and local cross-functional projects.
• Deliver high-quality scientific and commercial discussions and customer presentations.

Required profile

• Bachelor's degree in Life Sciences, Paramedical fields, Nursing or Pharmacy.
• At least three years of successful pharmaceutical sales experience.
• Experience with community healthcare professionals; experience with gynecologists and GPs is an advantage.
• Valid driving license.

Required skills

• Strong scientific knowledge and the ability to explain complex medical information clearly.
• Selling, communication, presentation and interpersonal skills.
• Account planning, market analysis, lead generation and sales pipeline management.
• Digital capabilities, including digital systems, AI tools, social media and social listening.