Complaints Counsel – Legal

About the role

Revolut is seeking a Complaints Counsel to join its Legal team. You will manage customer complaints, conduct internal investigations, and ensure compliance with local regulations while protecting the business.

Key responsibilities

• Run internal fact‑finding investigations into customer complaints.
• Handle complaints in line with Israeli laws and regulatory requirements.
• Represent Revolut before regulators and external counsel.
• Draft customer response letters, claim replies, and case reviews.
• Analyse case outcomes, identify weak points and implement improvements.
• Collaborate with Compliance, Product and other departments during investigations.
• Promote a culture prioritising fair treatment of customers.

Required profile

• Law degree and active membership of the Israeli Bar.
• Experience as a private‑practice lawyer in financial services or in‑house legal role.
• Proven track record handling complaints or disputes in banks or financial institutions.
• Fluent in English and Hebrew with strong written communication.
• Analytical mindset with ability to investigate root causes.
• Resourceful, strategic thinker able to utilise redress mechanisms.

Required skills

• Legal research and drafting.
• Regulatory compliance knowledge for financial services.
• Investigation and case analysis.
• Negotiation and dispute resolution.