AI Product Manager, Graphics Solutions Business

About the role

HP's Graphics Solutions Business is looking for an AI Product Manager to shape how AI improves customer support, problem solving and success. The role turns the vision of AI-powered products into measurable customer value, working at the intersection of AI innovation, product strategy and customer impact. It is a highly embedded product role, working side by side with the core development organization, including in-person sessions at the primary development site.

Key responsibilities

• Own the vision, strategy, roadmap and end-to-end lifecycle of AI-powered products and capabilities across GSB Customer Success.
• Lead product discovery with customers, service teams and business stakeholders to identify and prioritize high-value AI opportunities.
• Define AI-enabled experiences across self-service, troubleshooting, trusted knowledge, telemetry analysis, remote diagnosis, case management and field-service preparation.
• Translate customer insights and business priorities into product requirements, MVPs, experiments, prioritized backlogs and roadmaps.
• Act as the day-to-day product partner to engineering and data-science teams, taking part in discovery, planning, solution design and delivery decisions.
• Build a connected Customer Success ecosystem with reusable knowledge, data, customer context, identity, APIs, integrations and telemetry.
• Incorporate responsible AI, privacy, security, explainability, human oversight, quality monitoring and service continuity into product decisions.
• Define measurable outcomes, monitor adoption and business impact, and advise leadership on product investments, dependencies, risks and portfolio priorities.

Required profile

• Experience developing AI-enabled products, generative AI experiences, intelligent agents, machine-learning capabilities, knowledge systems, analytics or automation solutions.
• Typically 7-10 years of experience in product management, software product development, AI/ML products, customer experience, service technology or a related field.
• Demonstrated ownership of products from discovery and strategy through launch, adoption and continuous improvement.
• Proven ability to lead complex, cross-functional initiatives in a highly embedded product-development model, with close involvement in day-to-day product and technical decisions.
• Experience using customer research, qualitative insights, quantitative data and experimentation to prioritize investments and measure outcomes.

Required skills

• Strong understanding of modern software development, data products, APIs, integrations, cloud platforms and agile delivery.
• Experience with B2B, enterprise, industrial or service products is an advantage.
• Preferred certifications: Product Management, Agile, Scrum, AI/ML, Design Thinking or related (not required).