VIP Account Manager

About the role

As a VIP Account Manager at Baba Entertainment, you will be the primary point of contact for our most valuable players. You will own the end‑to‑end experience, building lasting relationships and driving loyalty through personalized engagement.

Key responsibilities

• Manage and grow relationships with assigned VIP players, acting as their trusted advisor.
• Design and execute tailored engagement strategies that increase activity, retention, and lifetime value.
• Analyze player behavior and proactively propose customized promotions and incentives.
• Collaborate with marketing, product, and support teams to enhance the VIP experience and share insights on player trends.
• Maintain strict confidentiality of player data and adhere to compliance guidelines.

Required profile

• Native‑level English fluency.
• 3+ years of B2C account management experience, with at least 2 years in the gaming industry.
• Deep understanding of VIP player behavior and lifecycle management, preferably in the US market.
• Proven ability to meet or exceed retention and revenue targets.
• Willingness to be available to players outside standard business hours.

Required skills

• Proficiency with CRM tools.
• Strong command of Microsoft Office applications.