Technical Writer

About the role

ServiceNow is hiring a Technical Writer in Petah Tikva. You will work closely with design, engineering, product management and your technical writing lead or manager to create and maintain user-focused technical documentation supporting multiple application or product features.

Key responsibilities

• Create and maintain user-focused technical documentation for multiple application or product features.
• Become familiar with ServiceNow's content development processes, its DITA-based information model and writing style and standards.
• Build a basic understanding of ServiceNow's products and users, and a deeper understanding of the specific features and user base you support.
• Deliver content that helps users achieve their goals quickly and easily, with a positive impact on customer success.

Required profile

• Experience integrating AI into work processes, decision-making or problem-solving, such as using AI-powered tools, automating workflows or analysing AI-driven insights.
• Demonstrable English proficiency through a HackerRank assessment of grammar, sentence structure and clear, user-centric, procedural writing.
• 1-2 years of work experience (internships may count) in technical communication.
• Understanding of content development life cycles and processes.
• Experience in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities.
• Ability to collaborate in teams while managing individual assignments and deadlines.

Required skills

• Authoring in DITA, Markdown or another structured authoring architecture.
• Samples of prior technical writing work, school assignments or other writing showing clear communication of complex technical ideas.