Technical Account Manager - Israel

About the role

Camunda, an enterprise platform for orchestrating AI agents, people and systems, is hiring a Technical Account Manager for its Customer Success team. The role is fully remote and global, and the candidate is based in Israel. The Technical Account Manager acts as the primary technical contact and trusted advisor for designated enterprise customers, helping them adopt the platform and turn their process orchestration vision into measurable business value.

Key responsibilities

• Serve as the primary technical contact for enterprise customers, guiding them through all stages of Camunda adoption
• Guide the creation and execution of tailored technical adoption plans
• Deliver hands-on technical guidance, best practices and advisory services to business and technical stakeholders from onboarding through operations
• Proactively run platform and solution health checks, manage escalations and advocate for customer needs internally
• Build relationships with Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales
• Spend time on-site with accounts for key milestones, up to 50% during busy periods

Required profile

• At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software
• Ability and/or willingness to use the product
• Proven track record of building trusted relationships and advising technical and business stakeholders
• Strategic problem solving and a collaborative, impact-driven mindset
• Willingness to travel to clients up to 50% of the time during busy periods

Required skills

• Hands-on knowledge of a high-level programming language such as Java, C# or Python and relevant enterprise software frameworks
• Solid understanding of modern solution architectures and DevOps topics, especially Kubernetes
• Nice to have: experience in enterprise automation, BPM, process orchestration or RPA, and certifications such as AWS Solutions Architect, Azure Solutions Architect Expert, CKAD or CKA

What we offer

• Competitive, location-based compensation with base salary plus 100% variable target; ranges from $150,100 to $242,000 in the US, £94,200 to £155,000 in the UK and S$186,400 to S$279,600 in Singapore
• Equity through the Virtual Stock Option Plan (where applicable)
• Work from anywhere, with a home office budget and co-working space support
• Healthcare, mental wellbeing support and a lifestyle spending account
• Retirement and pension plans, life and disability insurance, and professional learning allowance of up to $1,000 per year