Site Reliability Engineering Manager

About the role

Conifers is building an AI-native security platform (CognitiveSOC) that helps enterprises and MSSPs investigate threats with autonomous agents. The Site Reliability Engineering Manager takes end-to-end ownership of the health and reliability of the production system, leading a small engineering team focused on production reliability and working closely with R&D, Product and GTM. The role is highly hands-on.

Key responsibilities

• Own the end-to-end health and reliability of the production platform, beyond infrastructure availability.
• Build and continuously improve monitoring, observability, alerting, dashboards, health checks and operational tooling.
• Define what "healthy" means and set reliability, availability, performance and product health metrics and targets.
• Proactively identify production issues and reliability risks before they impact customers.
• Own and coordinate responses to production incidents and critical bugs, and run incident management, root cause analysis and postmortems.
• Work with R&D to improve resilience, error handling, monitoring and scalability, and with Product to ensure new features have clear health indicators and readiness.
• Partner with GTM and customer-facing teams on production issues affecting customers, and troubleshoot with customers when needed.
• Build automation and internal tools that reduce manual work and speed detection, diagnosis and recovery.
• Lead a small team of engineers while staying hands-on, and drive a culture of ownership and operational excellence.

Required profile

• 4+ years in SRE, production engineering, backend, platform or DevOps roles.
• Technical leadership or engineering management experience.
• Proven experience operating complex, highly available production systems.
• Ability to lead a small team while remaining hands-on.

Required skills

• Observability, monitoring, alerting, distributed systems, performance, scalability and incident management.
• Defining and working with production health, availability, performance and reliability metrics.
• Troubleshooting, root cause analysis and automation and programming skills.
• Modern cloud and containerized environments.
• Nice to have: B2B SaaS or cybersecurity experience, AI-driven or agentic systems, and building an SRE function from the ground up.