Senior Software Engineer II, Customer Experience

About the role

Forter is looking for a Senior II Software Engineer to join the CX Platform team, the foundational engineering team powering Forter's entire Customer Experience group. This high‑impact role sits at the intersection of backend engineering, AI infrastructure, and customer‑facing product.

Key responsibilities

• Own AI infrastructure for the Product Offering group, designing and evolving a shared AI platform including agentic workflows, LLM integrations, observability, and guardrails.
• Ship agentic features end‑to‑end using LangChain, LangFuse, and AWS Bedrock, from architecture through production deployment and monitoring.
• Drive platform architecture for CX backend services, data pipelines, and API patterns with focus on scalability, reliability, and developer experience.
• Design resilient data‑access patterns across Snowflake, Elasticsearch, Kafka, Redis, and MySQL, ensuring fast and reliable pipelines.
• Mentor engineers across the CX group and collaborate cross‑functionally with product, design, and customer‑facing teams.

Required profile

• 6+ years of backend engineering experience with strong expertise in Node.js and TypeScript.
• Hands‑on experience building or integrating LLM‑powered features or agentic workflows into production products.
• Experience with distributed systems, event‑driven architectures and technologies such as Kafka, Redis, Elasticsearch, MySQL, Snowflake.
• Strong familiarity with cloud‑native environments, preferably AWS.
• Excellent communication skills and proven ability to own and drive complex initiatives.

Required skills

• Node.js
• TypeScript
• LangChain
• LangFuse
• AWS (including Bedrock)
• Kafka
• Redis
• Elasticsearch
• MySQL
• Snowflake

What we offer

• Hybrid work model with at least three days onsite per week for those near key hubs.
• RSU offerings and learning & development programs focused on AI tools.
• 4.5‑day work weeks, including Appreciation Fridays and Sundays.