Senior Product Manager – AI

About the role

You will join Duve’s fast‑moving product team and take full ownership of the AI domain, shaping how artificial intelligence transforms guest experiences and hotel operations end‑to‑end. You will lead strategy, execution, and evolution of AI‑powered products across the platform, turning cutting‑edge capabilities into reliable, high‑impact features for hospitality brands worldwide.

Key responsibilities

• Own Duve’s AI domain end‑to‑end, from discovery to delivery, building conversational AI, automation and insight products that create measurable value for guests and hotel partners.
• Translate real user needs and business goals into scalable AI‑driven solutions that improve guest experience, increase automation and drive hotel revenue.
• Collaborate with Sales, Customer Success, Leadership and R&D to define product vision, prioritize initiatives and embed AI capabilities into customer workflows.
• Lead complex, cross‑functional initiatives involving integrations with hotel providers, messaging platforms and third‑party systems, ensuring reliable and scalable execution.
• Define success metrics and continuously optimise product performance using data, user feedback and experimentation.
• Align stakeholders around clear priorities and product direction, turning ambiguous opportunities into structured, actionable plans.

Required profile

• 5+ years of experience as a Product Manager in a B2B2C SaaS environment, with proven ownership of at least one AI‑based product or feature from ideation to launch.
• Strong understanding of end‑user needs and business goals, balancing guest experience with operational impact.
• Track record of delivering complex AI‑related features/products end‑to‑end.
• Comfortable defining KPIs, using data to drive decisions and measure product success.
• Solid understanding of APIs, integrations and system architecture, with the ability to work closely with engineering.
• Excellent communication skills to align stakeholders and articulate product decisions.
• Hands‑on experience working in Agile teams with an iterative development approach.

Required skills

• APIs
• System architecture
• Artificial Intelligence (AI)