Principal Product Manager, Strategic Accounts - Security Solutions

About the role

Elastic is looking for a Principal Product Manager to be the primary product voice for its most strategic enterprise customers in the Elastic Security portfolio. The role manages enhancement requests across many enterprise accounts at once, prioritizes them with judgment and data, and turns customer needs into coherent product direction across product areas. It sits at the intersection of Product, Sales, Customer Success and Engineering.

Key responsibilities

• Own the enhancement request pipeline across multiple strategic accounts, tracking, prioritizing and keeping requests moving.
• Translate customer requirements into shipped products, synthesizing input from many accounts into a single product direction.
• Identify patterns across accounts, shape some into formal design partnerships, and feed validated patterns back into core roadmaps.
• Serve as the primary product voice with senior stakeholders such as CISO, CTO and VP of Security Operations, delivering roadmap updates including deprioritizations.
• Prioritize requirements using frameworks such as RICE, weighted scoring and opportunity sizing, and partner with engineering leads on clear requirements.
• Support deal cycles through RFP responses, security questionnaires and roadmap presentations, and navigate tension between customer expectations and the internal roadmap.
• Create artifacts such as roadmap trackers, enhancement request dashboards and decision memos, and advocate for customer needs across Product, Sales, Customer Success and Legal.

Required profile

• 7-10 years of product management experience, with at least 4 years in B2B enterprise software, owning product areas with revenue impact.
• Direct experience with named strategic accounts; hyperscaler, MSSP and/or PubSec experience is a plus.
• Hands-on knowledge of SIEM, SOAR, XDR or security operations platforms, able to discuss detection engineering, log pipelines, correlation rules and compliance use cases; a security practitioner background is a plus.
• Proven experience running an enhancement request pipeline across several enterprise accounts at once.
• Executive presence with C-suite and VP-level stakeholders, and technical credibility with engineering.
• Experience operating across Product, Sales, Customer Success, Engineering and Legal in a matrixed, remote-first environment.

Required skills

• Use of AI tools for synthesis, documentation and preparation.
• Clear communication of complex security concepts to technical and executive audiences.

What we offer

• Remote-first role with travel up to 50% to strategic accounts.
• Competitive pay, health coverage for you and your family, flexible locations and schedules, generous vacation days.
• Volunteer matching, parental leave of at least 16 weeks, and benefits parity across regions.