Payment Operations Monitoring Specialist

About the role

As part of Nuvei’s OCC Monitoring team, you will help ensure the stability and continuity of global payment services. This entry‑level position is ideal for students or recent graduates who are analytical, curious and eager to build a career in fintech operations. You will monitor production environments, investigate incidents in real time and collaborate with technical and business teams worldwide.

Key responsibilities

• Monitor payment activity, production systems and business‑critical processes in real time.
• Identify unusual trends, transaction failures, service interruptions and technical issues.
• Perform initial investigations using monitoring tools, dashboards and data.
• Coordinate incident resolution with technical, operational and business teams globally.
• Track incidents from identification through resolution and keep stakeholders updated.
• Analyse data to spot recurring issues, patterns and potential service risks.

Required profile

• Current student or recent graduate in an analytical field (e.g., Information Systems, Computer Science, Economics).
• Strong analytical and problem‑solving abilities with high attention to detail.
• Ability to stay calm, focused and organised during real‑time incidents.
• Fluent English, both written and spoken.
• Availability to work at least four shifts per week, including nights, weekends and holidays.

Required skills

• Basic SQL knowledge.
• Familiarity with networking concepts or IP communication protocols.
• Programming or scripting knowledge.

What we offer

• Private medical insurance.
• Global bonus plan.
• Volunteering programs.
• Prime location office.