Operation Manager

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring an Operation Manager in Kiryat Gat, Israel. The role covers the management of customer relationships, the coaching of customer engineers and the coordination of system installations and account planning.

Key responsibilities

• Build and maintain customer relationships across the district at all levels, and carry out regular customer visits.
• Manage, coach and direct customer engineers in the district, including salary and career planning, corrective actions, objectives and performance appraisals.
• Serve as the main interface with Product Divisions such as tech support, training, spares and reliability.
• Monitor the CSD Award Program and the mentor program for new engineers, and run escalations.
• Plan accounts with the District Sales Engineer and provide a support plan for system sales to CSD Management, Sales and Field Engineering.
• Prepare the financial forecast and cost-efficiency measures for the district.
• Handle system installation: planning, reporting, execution, pre-facility and start-up meetings, and process support identification.
• Manage the RMA procedure and track customer engineer hours, taking corrective action when needed.

Required profile

• Formal supervisory responsibilities, setting priorities and coaching employees to meet daily deadlines.
• Ability to use judgment to solve day-to-day technical and operational problems.
• Tactful handling of sensitive issues and ability to deal with outside customers, vendors or suppliers.
• Understanding of Applied Materials' global Standards of Business Conduct and compliance with them.

The position is full-time, with travel of about 20% of the time; relocation is not eligible. It is a regular employee role.