נציגת תפעול – תמיכה בתהליכי משלוחים

About the role

Join FedEx as an Operation Support Agent and help ensure urgent packages reach their destinations on time. You will be the voice of the company for customers calling about shipment collections, delivery inquiries, and failed deliveries.

Key responsibilities

• Answer incoming customer calls regarding shipment collection requests and delivery status.
• Investigate and resolve failed shipments, prioritising re‑allocation for next‑day delivery.
• Enter accurate data into FedEx’s internal tracking system.
• Communicate clearly with team members, managers and other operational stations.
• Follow FedEx processes, procedures, regulatory requirements and internal controls.

Required profile

• Strong communication and interpersonal skills.
• Ability to thrive in a fast‑paced environment with strict timelines.
• Excellent time‑management and attention to detail.

Required skills

What we offer

• Attractive compensation package.
• Comprehensive training and on‑the‑job learning opportunities.
• Access to extensive learning resources and tuition assistance for permanent contracts.
• Employee Assistance Program for you and your family.
• Reduced‑rate shipping for employees.
• Clear career progression within a globally recognised brand.