L2 Deskside Support Engineer – Petah Tikva

About the role

We are looking for an experienced L2 Deskside Support Engineer to join our team in Petah Tikva. The role combines on‑site assistance with remote troubleshooting, focusing on endpoint management, user onboarding, AV system support, and IT asset tracking.

Key responsibilities

• Provide L2 hardware and software support via phone, remote tools, and walk‑up Tech Lounge.
• Provision and de‑provision devices and software for new hires and departures.
• Deploy and manage iOS, Android, macOS, and Windows devices using Microsoft Intune, Jamf Pro, and SCCM.
• Perform OS imaging with Windows Autopilot, macOS imaging, and PXE boot.
• Support network printers, conference‑room AV (Teams/Zoom Rooms), projectors, and audio equipment.
• Maintain asset lifecycle and configuration items in ServiceNow CMDB.

Required profile

• Proven L2 deskside or field support experience in a corporate environment.
• Hands‑on experience with Intune, Jamf, SCCM, and ServiceNow.
• Familiarity with OS deployment tools such as Autopilot, PXE, and macOS imaging.
• Strong troubleshooting skills for Windows and macOS platforms and basic networking.
• Relevant certifications (e.g., CompTIA A+, Microsoft, Jamf, ITIL) are a plus.

Required skills

• Microsoft Intune
• Jamf Pro
• SCCM
• ServiceNow CMDB
• Windows Autopilot
• macOS imaging
• PXE boot
• iOS and Android device management
• macOS and Windows operating systems
• Network printer configuration
• Conference‑room AV systems (Teams, Zoom Rooms)