IT Help Desk Specialist

About the role

We are seeking a dedicated and service‑oriented IT Help Desk Specialist to join our IT team. In this role you will provide hands‑on and remote technical support to end users, troubleshooting hardware, software and network issues while maintaining daily IT infrastructure.

Key responsibilities

• Provide front‑line technical support (on‑site and remote) for internal employees.
• Diagnose and resolve hardware, software, and OS issues on Windows 10/11 and Windows Server.
• Manage user accounts, permissions and group policies in Active Directory.
• Troubleshoot and maintain peripherals, network printers and scan‑to‑email configurations.
• Perform basic networking tasks such as static IP configuration, DHCP, DNS, Wi‑Fi and VPN setups.
• Support Microsoft Office applications and enterprise email environments.

Required profile

• At least 2 years of experience in technical support or help desk roles.
• Solid hands‑on experience with Windows 10/11 and Windows Server environments.
• Strong familiarity with Active Directory management.
• Fundamental understanding of networking concepts (DNS, DHCP, TCP/IP, VPN, Wi‑Fi).
• Proficiency in the Microsoft Office suite.

Required skills

• Windows 10/11
• Windows Server 2008 R2+
• Active Directory
• DNS
• DHCP
• TCP/IP
• VPN
• Wi‑Fi
• Microsoft Office