Help Desk Technician

About the role

A leading high‑tech company in Herzliya is looking for a Service Desk Technician to join its IT team. You will provide hardware and software support and lead the adoption of AI tools across a global organization.

Key responsibilities

• Provide hardware and software support across Windows, Mac, Office 365 and SaaS environments.
• Manage and support company‑wide AI tools (Copilot, ChatGPT Enterprise, Notion AI), including licenses and permissions.
• Manage users and permissions in Active Directory and Entra ID, including SSO and SCIM.
• Set up Windows and Mac workstations for new employees.
• Support the network and video‑conferencing systems (Zoom, Cisco, Teams).

Required profile

• At least 2 years of experience as a Service Desk or PC Technician in a global company.
• High level of English and a strong service mindset.
• Hands‑on experience with Windows, Office 365 and Active Directory.
• Familiarity with SaaS platforms such as Salesforce, Slack and Jira.
• Familiarity with AI tools and a drive to build real expertise in them.

Required skills

• Windows
• Mac
• Office 365
• Active Directory
• Entra ID
• SSO
• SCIM
• Zoom
• Cisco
• Microsoft Teams
• Copilot
• ChatGPT Enterprise
• Notion AI
• Salesforce
• Slack
• Jira