Help Desk Technician

About the role

AudioCodes is seeking a hands‑on, service‑oriented Help Desk Technician to be the first point of contact for IT support across the organization. You will resolve day‑to‑day technical issues for employees while delivering a friendly and efficient user experience.

Key responsibilities

• Provide first‑line technical support to end users on‑site, by phone, and remotely.
• Diagnose and resolve basic hardware, software, and system issues.
• Support laptops, workstations, peripherals, and office equipment.
• Manage user accounts, permissions, and access using Active Directory.
• Support and troubleshoot Microsoft Office 365 applications.
• Install, configure, repair, replace, and reinstall hardware components as needed.
• Document issues, solutions, and procedures clearly.

Required profile

• Minimum 2 years of experience as a Help Desk or IT Support Technician in a global company.
• Strong service orientation and excellent interpersonal skills.
• Ability to diagnose and resolve technical issues independently.
• High level of English, both verbal and written.
• Relevant certifications are a plus (e.g., Certified PC Technician, Microsoft certification).

Required skills

• Active Directory (user management & permissions)
• Microsoft Office 365
• Workstation hardware, laptops, and peripherals
• Standard antivirus solutions
• Hardware installation, configuration, and repair