Help Desk Technician – 24/7 Shifts

About the role

Join a leading government security organization in Jerusalem as a Help Desk Technician. You will work in a dynamic, 24/7 environment providing essential technical support to end‑users and ensuring smooth operation of computing systems.

Key responsibilities

• Deliver telephone‑based technical assistance for hardware, software, and endpoint devices.
• Troubleshoot and resolve issues related to Microsoft Office applications, networks, printers, and other peripherals.
• Maintain documentation of incidents and resolutions.
• Support users with computer‑related problems and ensure timely follow‑up.

Required profile

• Previous experience in telephone‑based technical support or customer service.
• Basic knowledge of computer hardware, operating systems, and common office software.
• Ability to work flexible 24/7 shift schedules, including nights and weekends.
• Suitable for students or recent graduates seeking hands‑on experience.

Required skills

• Microsoft Office applications
• Networking fundamentals
• Printer configuration and troubleshooting
• Technical troubleshooting techniques

What we offer

• Opportunity to work within a high‑impact government security environment.
• Professional development and training.
• Collaborative team culture with flexible shift patterns.