Help Desk Support Specialist

About the role

We are looking for an enthusiastic Help Desk Support Specialist to join our growing team in Ness Ziona. The role focuses on delivering first‑line technical assistance to internal users, handling tickets, email and remote sessions, and ensuring smooth operation of everyday IT services.

Key responsibilities

• Provide first‑line technical support via ticketing system, email and remote sessions.
• Troubleshoot and resolve hardware, software and network issues.
• Assist users with account setup, access permissions and general system guidance.
• Work with a variety of technologies and platforms, including Office 365 and Azure services.

Required profile

• Strong teamwork and collaboration abilities.
• High level of customer service, patience and ability to work under pressure.
• Willingness to work beyond regular hours when needed.
• Good English communication skills.

Required skills

• Experience with Office 365.
• Knowledge of Azure Active Directory and On‑Premises AD.
• Basic networking concepts.
• Familiarity with Windows and macOS operating systems.
• Proficiency with standard office applications and communication tools.