Global Customer Service Engineer – Digital Printing Presses

About the role

HP is looking for a Global Customer Service Engineer to combine hands-on field expertise with remote capabilities. You will install, upgrade and support digital printing presses, troubleshoot complex technical issues with advanced software tools, and guide customers on best practices to optimise their production. Knowledge gained from lab work and field experience is shared back to improve service.

Key responsibilities

• Lead installations, upgrades and production support of digital printing presses onsite and remotely
• Diagnose and resolve complex hardware and software issues onsite and remotely
• Support New Product Introduction (NPI) activities at customer sites, including implementation and ramp-up
• Guide customers on best practices to optimise production and performance
• Perform root-cause analysis, identify trends and implement corrective actions
• Collaborate with R&D, Engineering, PL and Service teams to improve product quality and support readiness
• Capture, document and share knowledge and field insights to strengthen global service capabilities
• Represent the company professionally in all customer interactions

Required profile

• B.Sc. in Mechanical / Mechatronics Engineering (or equivalent)
• Experience in technical support, field service or engineering roles (an advantage)
• Fluent English, written and spoken (additional languages an advantage)
• Willingness to travel, spending about 50% of the time worldwide, including extended missions of 2-3 months

Required skills

• Strong troubleshooting skills in complex multidisciplinary systems (hardware and software)
• Ability to read technical drawings and documentation
• Service and customer orientation, good interpersonal communication
• Advantage: experience with advanced tools, data-driven systems or AI-based solutions