Engineering Account Manager

About the role

Flex is looking for an Engineering Account Manager to manage the end-to-end lifecycle of its product line, from early design stages through NPI to mass production. The role requires close collaboration with internal teams and external stakeholders to align with business goals and customer needs. The position is open to candidates of all genders.

Key responsibilities

• Identify, analyze and understand customer needs and turn them into actionable product strategies
• Develop and implement detailed work plans, defining service levels and aligning across company functions
• Prioritize tasks, projects and resources, balancing business objectives with technical feasibility
• Define and track KPIs and conduct performance analysis using customer insights
• Lead cross-functional collaboration with engineering, operations, supply chain and business teams
• Oversee the transition from development to mass production while maintaining quality and efficiency
• Stay updated on industry trends and competitors to drive innovation

Required profile

• 8+ years of experience in product management, quality management, product development or engineering leadership for multidisciplinary products
• Proven experience managing cross-functional teams in fast-paced, technical environments
• Strong background in hardware product development; networking, cloud infrastructure or high-performance computing is a plus
• CMQ or CQE certification is an advantage
• Understanding of NPI processes and familiarity with hardware, embedded systems or system architecture
• Customer-facing experience (pre-sales, account management or technical support) is a plus

Required skills

• Process-oriented problem solving, strong communication and leadership skills
• Data-driven decision making and effective time management
• Ability to work across teams and influence stakeholders