Director of Quality

About the role

Gong is seeking an experienced Director of Quality Engineering to lead the quality operating model across its R&D organization. In this senior position you will define methodology, tooling, standards and rhythms that enable engineering teams to own quality, improve release confidence and ship safely at scale.

Key responsibilities

• Define and manage Gong’s quality operating model, including ownership expectations, release‑readiness standards, metrics and review routines.
• Build the Quality Engineering methodology and tooling to improve automation, test data, test environments and non‑functional quality.
• Lead centralized Quality Engineering capabilities such as specialized manual validation, AI‑assisted tooling and automation.
• Partner with Engineering, Product, DevEx and SRE to turn quality standards into day‑to‑day practices.
• Use quality metrics and production feedback to identify weak spots, drive improvement plans and inform R&D leadership decisions.

Required profile

• Significant experience leading Quality Engineering or QA in a complex SaaS or cloud‑based product environment.
• Strong technical judgment across automation, test architecture, test data and production‑quality practices.
• Operational leadership ability to create clarity, define ownership and drive cross‑team adoption without heavy process.
• Proven track record improving quality through methodology, tools, standards and coaching.
• Pragmatic leadership style with standards that teams actually use.
• Excellent communication and stakeholder‑management skills in fast‑moving environments.

Required skills

• Experience with AI‑assisted quality workflows, test generation or regression‑selection workflows.
• Background in developer productivity, internal platforms or DevEx‑adjacent initiatives.
• Prior experience as a software engineer, software architect, automation architect or technical quality leader.