Customer Support Specialist (Remote, Europe)

About the role

Pazu Games, a leading developer of educational mobile games for children, is looking for a passionate Customer Support Specialist to join its European remote team. You will be the primary point of contact for players, ensuring they receive fast, friendly, and effective assistance across multiple channels.

Key responsibilities

• Resolve daily support tickets and respond to player inquiries via email, app stores, and social media.
• Maintain high standards of service and customer satisfaction by providing clear solutions and alternatives.
• Identify, analyze, and report recurring issues to Product and R&D teams.
• Initiate proactive projects to improve the overall player experience.

Required profile

• Minimum 2 years of experience in a customer‑oriented role within a global company.
• Native‑level written and spoken English.
• Strong communication skills and a proactive, can‑do attitude.
• Ability to thrive in a fast‑moving, dynamic environment.

Required skills

• Experience with support platforms such as Zendesk or Intercom.

What we offer

• Opportunity to work remotely from anywhere in Europe.
• Engaging work in the mobile gaming sector.
• Collaborative and creative team culture.