Customer Service Representative

About the role

We are looking for a Customer Service Representative to be the primary point of contact for our business clients using Meckano’s time‑and‑attendance and HR software solutions. You will provide technical and professional support, train users, and ensure the system meets each client’s specific needs.

Key responsibilities

• Serve as the main liaison between clients and the company.
• Deliver technical and professional support across multiple communication channels.
• Train clients on system usage and adapt implementations to their requirements.
• Identify client needs, troubleshoot issues, and provide ongoing assistance.
• Maintain regular follow‑up with business clients to ensure satisfaction.

Required profile

• Experience in customer service with B2B clients (required).
• Strong customer orientation (required).
• Ability to work with multiple systems simultaneously, technological orientation, and self‑learning skills (required).
• Valid driver’s license (required).
• Experience providing training (advantage).
• Bachelor’s degree (advantage).
• Experience and proficiency in CRM systems (advantage).

Required skills

• CRM systems