Customer Service Agent

About the role

Global-e is looking for a Customer Service Agent to provide fast, accurate front‑line support to both merchants and end‑customers. You will work in a hybrid model, spending three days a week in our Petah Tikva office, and collaborate closely with the Team Leader to maintain high service standards.

Key responsibilities

• Deliver swift and efficient support to merchants and customers via email, chat, or phone.
• Meet daily KPIs and adhere to established SLAs.
• Escalate and forward any issues to the Team Leader promptly.
• Identify urgent problems, report them, and help develop procedural improvements.
• Assist in continuous improvement of team processes.

Required profile

• Excellent written and verbal communication skills in English.
• Open‑mind, "can‑do" attitude with the ability to handle a high‑volume workload accurately and efficiently.
• Strong problem‑solving and analytical abilities.
• Willingness to work closely with the Team Leader on issue identification and process enhancements.
• Additional language proficiency is a plus.

Required skills

What we offer

• Hybrid work arrangement (3 days onsite in Petah Tikva).
• Opportunity to work with leading global brands in a fast‑moving e‑commerce environment.