Customer Experience Associate

About the role

Tailor Brands is seeking a Customer Experience Associate to be the primary point of contact for customers across tickets, chat and phone. You will deliver empathetic, professional and solution‑driven interactions that shape how customers perceive the brand.

Key responsibilities

• Provide multi‑channel support (tickets, chat, phone) with a focus on empathy and problem resolution.
• Develop deep expertise in Tailor Brands’ products and help customers unlock their full value.
• Champion the customer voice by sharing insights and feedback that drive product, training and process improvements.
• Identify knowledge gaps, simplify workflows and suggest enhancements to elevate the overall experience.
• Collaborate with teammates and cross‑functional partners to ensure a seamless, customer‑first journey.

Required profile

• Minimum 1 year of experience in Customer Support, Customer Experience or Account Management in a fast‑paced environment.
• Passion for creating positive outcomes and meaningful customer interactions.
• Strong critical‑thinking, problem‑solving and ownership mindset.
• Native‑level English with excellent written and spoken communication skills.
• Willingness to work during U.S. business hours 2‑3 days a week (currently 14:00–23:00).

Required skills