Client Renewal & Relationship Manager

About the role

We are looking for a Client Renewal & Relationship Manager to join our Sales Operations team. In this role you will combine client relationship management with commercial duties, focusing on renewals, onboarding, and retention for our cybersecurity SaaS platform.

Key responsibilities

• Act as the primary point of contact for an assigned portfolio of clients.
• Lead renewal negotiations to secure timely, high‑value contract closures.
• Oversee onboarding and implementation for new customers, ensuring smooth adoption of the platform.
• Monitor account health, anticipate risks, and execute proactive retention strategies.
• Identify upsell and cross‑sell opportunities and collaborate with sales leadership on expansion.
• Maintain CRM accuracy, generate reports, and provide pipeline visibility for the Sales Operations team.

Required profile

• 1–2+ years of experience in Account Management, Renewals, or Sales Operations within B2B SaaS.
• Proven track record of successful renewals and client retention.
• Commercially driven with strong communication, negotiation, and relationship‑building abilities.
• Organized, proactive, and results‑oriented team player.

Required skills

• Proficiency with CRM platforms such as Salesforce.
• Experience using HubSpot or similar CRM tools.