Client Renewal & Relationship Manager – Cybersecurity SaaS

About the role

We are looking for a Client Renewal & Relationship Manager to join our Sales Operations team at a fast‑growing cybersecurity SaaS company. The role combines client relationship management with commercial responsibility, focusing on renewals, onboarding and long‑term retention.

Key responsibilities

• Serve as the primary contact for a portfolio of clients within the Sales Operations team.
• Lead renewal negotiations to secure timely, high‑value contract closures.
• Manage onboarding and implementation for new clients, ensuring smooth adoption of the platform.
• Monitor account health, anticipate risks and apply proactive retention strategies.
• Identify upsell and cross‑sell opportunities and collaborate with sales leadership on expansion.
• Support the team with CRM accuracy, reporting and pipeline visibility.

Required profile

• 1–2+ years of experience in Account Management, Renewals or Sales Operations within B2B SaaS.
• Proven track record in renewals and client retention with a strong sales orientation.
• Tech‑savvy and comfortable working with SaaS products.
• Excellent communication, negotiation and relationship‑building abilities.
• Organised, proactive and results‑driven team player.

Required skills

• Experience with CRM platforms such as Salesforce.
• Experience with CRM platforms such as HubSpot.