Client Relations & Sales Manager

About the role

NYA Experience is a premium travel brand that curates exceptional hotels and unique hospitality experiences for Israeli travelers. We are seeking a Client Relations & Sales Manager who can deliver a high‑level customer experience, understand each client’s preferences, and turn interest into confirmed bookings while upholding our premium standards.

Key responsibilities

• Manage ongoing communication with prospective and existing clients via WhatsApp, phone, and other digital channels.
• Identify client needs, travel style, and preferences, and match them with suitable hotels or experiences.
• Provide personalized support from initial inquiry through to booking completion.
• Conduct professional follow‑ups and oversee the entire sales process.
• Coordinate with hotels and partners both in Israel and abroad to supply accurate information.
• Build long‑term relationships with NYA clients and encourage repeat bookings.
• Achieve defined customer service and sales targets.

Required profile

• Minimum 2 years of experience in client management, sales, or Customer Success with premium clientele.
• Proven ability to sell consultatively rather than aggressively.
• Excellent interpersonal communication and rapid trust‑building skills.
• High attention to detail, patience, and strong organizational abilities.
• Fluent Hebrew and good command of English.
• Familiarity with luxury hospitality, tourism, or lifestyle sectors is a strong advantage.

Required skills

What we offer

• Base salary plus performance‑based commissions, allowing high earning potential.
• Opportunity to own client relationships and contribute to the growth of a premium travel brand.