Front Desk Agent – Guest Services

About the role

As a Front Desk Agent at Club Med Resorts you will be the first point of contact for guests, creating a welcoming atmosphere and ensuring a smooth stay from arrival to departure. You will work closely with multiple resort departments to deliver a seamless, high‑quality experience.

Key responsibilities

• Greet guests, provide information, and personalize customer relations.
• Manage check‑in and check‑out processes, operate the telephone switchboard, and maintain guest information media.
• Collect invoices, control deferred operations, and ensure accurate billing.
• Collaborate with room staff, laundry, catering and other departments to address guest needs.
• Develop internal sales opportunities and handle invoicing for stays or on‑site purchases.
• Uphold Club Med health, safety, and asset‑maintenance standards.

Required profile

• Friendly, sociable, and able to build trusting relationships with guests.
• Helpful, attentive, and solution‑oriented.
• Multilingual – fluent in at least two languages and comfortable with an international clientele.

Required skills

What we offer

• Access to Club Med’s extensive infrastructure and recreational activities.
• Opportunities to showcase talents beyond the front desk, including stage performances.
• Inclusive workplace open to candidates with disabilities.