Technical Customer Support – Tier 1 (24/7)

About the role

We are looking for a 24/7 Technical Customer Support – Tier 1 to join our fast‑growing start‑up. The role involves working 4‑5 shifts per week across mornings, evenings and nights, delivering exceptional support to our customers.

Key responsibilities

• Function as the primary customer contact for all incoming and assigned cases, providing technical support via phone, email or other methods
• Escalate customer issues and request assistance as appropriate
• Monitor the global “Leak Dashboard” and proactively alert customers about detected events
• Address customers’ requests at all stages of engagement
• Acquire, maintain, and expand knowledge of WINT products, support policies and delivery methods to provide accurate solutions

Required profile

• Native‑level proficiency in Hebrew and English
• Customer‑support orientation with strong analytical capabilities
• Excellent interpersonal skills for interacting with customers
• Strong problem‑solving abilities
• Ability to work independently and as part of a team
• Capacity to manage multiple competing priorities and work effectively under pressure
• Availability to work from home or office
• Flexible availability for shifts including mornings, evenings, nights, weekends and holidays