Technical Account Manager - Cybersecurity

About the role

Cymulate's Continuous Security Validation helps companies challenge, assess and optimise their cyber-security posture against an evolving threat landscape. As Technical Account Manager you will own the technical relationship for enterprise customers across EMEA, acting as a trusted advisor on security validation, architecture, integrations and platform adoption.

Key responsibilities

• Own the technical relationship for enterprise customers across EMEA
• Lead technical onboarding, architecture reviews and success planning
• Serve as an escalation point for complex technical challenges
• Conduct technical reviews and EBRs with technical and executive stakeholders
• Monitor customer technical health, adoption, integrations and validation maturity
• Identify new use cases and support platform expansion
• Work closely with Implementation, Product, Engineering, Support and Customer Success teams
• Support partners and distributors with technical enablement, workshops, architecture guidance and escalations, and help them design scalable enterprise and managed service deployments

Required profile

• 8+ years of cybersecurity experience, including 4+ years in customer-facing technical roles such as TAM, Solutions Architect, Sales Engineer or Security Consultant
• Fluent English and availability to support EMEA customers and occasional travel; additional European languages are an advantage
• Strong customer ownership mindset with experience driving adoption, retention and expansion

Required skills

• SIEM, XDR/EDR, vulnerability management, threat detection and exposure management
• APIs, integrations, automation and data flows
• Troubleshooting across Linux, Windows and macOS
• AWS and/or GCP and Infrastructure-as-Code concepts
• Experience leading customer workshops, technical reviews and strategic discussions
• Experience with BAS, AEV, MDR, DevSecOps, Cloud Security or Threat Intelligence is an advantage