Technical Account Manager Architect - EMEA (Israel)

About the role

ClickHouse is the open-source, real-time analytical database used by many AI companies. As a TAM Architect, you are the named technical lead for a small group of its largest customers, guiding them from first design decisions through production and growth. You work inside the Support organisation, own escalations for your accounts and work closely with support engineers. The role is based in Israel, close to some of the biggest EMEA customers.

Key responsibilities

• Run regular meetings with 4 to 8 strategic accounts (weekly, fortnightly or monthly, depending on the project), plus quarterly health checks and business reviews, on site where it helps.
• Lead onboarding: schema and data modelling, table engines, ingestion, migration and query design.
• Keep performance and cost on track as customers grow and help them move to new use cases.
• Own escalations, with regular case reviews and a direct line into L3 engineering.
• Partner with Solutions Architects on new use cases and proof of concepts, and bring in Consulting Engineers for hands-on projects.
• Document setups and configurations, write knowledge base articles and reference architectures for other customers.

Required profile

• 5+ years in a hands-on, customer-facing technical role after the sale (TAM, solutions architect, professional services, senior support or similar).
• Specialist depth in data modelling, query performance and integration on distributed or analytical databases.
• Experience owning a small book of high-touch enterprise accounts and knowing each customer's architecture in depth.
• Fluent English and Hebrew.
• Nice to have: experience with ClickHouse or other analytical databases (Snowflake, BigQuery, Redshift, Druid), involvement in open source, and a working knowledge of Kubernetes.

Required skills

• Hands-on SQL: writing complex queries from scratch and tuning and debugging them.
• Hands-on cloud experience (AWS, GCP and/or Azure).
• Experience running distributed systems such as distributed databases in production.
• Able to explain technical trade-offs clearly to engineers and executives.

What we offer

• Flexible work environment, as ClickHouse is remote-friendly and operates in over 25 countries.
• Employer contributions towards healthcare.
• Stock options for every new team member.
• Flexible time off in the US and generous entitlement elsewhere.
• Home office setup of $500 for remote employees.
• In-person gatherings at company-wide offsites.

The hiring process includes a recruiter call, a conversation with the hiring manager, a 4-5 hour take-home exercise, a 90-minute technical interview with a live SQL session, and a final conversation with the VP of Support Services. Travel to customer sites is part of the job, up to 35% of your time, within Israel and across EMEA.