Solution Architect - Healthcare / Life Sciences

About the role

Salesforce is hiring a Solution Architect for its Healthcare / Life Sciences practice. The role leads one or more workstreams in sophisticated enterprise customer engagements, acting as a hands-on advisor who partners with key collaborators to deliver customer return on investment. The architect co-creates the vision with the customer, owns the execution, drives difficult conversations and removes roadblocks, and connects with technical and business customers from all levels, including the C-suite.

Key responsibilities

• Serve as a trusted advisor to the client and guide customers and colleagues in deploying emerging technologies that increase business value.
• Guide agents to support delivery and review and correct project direction, approach and key artifacts to keep programs on track.
• Identify and proactively manage risk areas and manage customer expectations, negotiating solutions with the customer and third-party partners.
• Articulate program and project strategies that enable technologies including the Salesforce platform.
• Engage with Customer Success and Product teams, and contribute thought leadership and standard methodologies internally and externally.

Required profile

• 7+ years of experience in enterprise-level projects using both waterfall and agile methods, with 1+ year in regulated industries.
• Experience in Life Sciences / Healthcare.
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs.
• Experience documenting business processes and wire-framing designs with tools such as UML and sequence diagrams.
• Proven results in a large-scale enterprise implementation with multiple work streams.
• Preferred: proven agile results, customer/partner success stories, relevant Salesforce certifications, and consulting experience.

Required skills

• Extensive experience configuring and customizing the Salesforce platform.
• Ability to drive agentic delivery with experience in AI toolchains (e.g., Claude, Cursor, Elements Cloud).
• Expert-level system architecture design and strong presentation skills.