Social Media Customer Service Representative

About the role

Join an international fashion brand as a Social Media Customer Service Representative. In this full‑time position you will be the first point of contact for customers on social platforms, handling comments, direct messages and B2B communications with speed and friendliness.

Key responsibilities

• Respond promptly and professionally to customer inquiries via social media DMs, comments and B2B platforms.
• Represent the brand’s voice and values while addressing questions, feedback and concerns.
• Investigate issues and provide accurate, helpful solutions.
• Collaborate with internal teams to escalate and resolve complex cases.

Required profile

• Fluent English with excellent written communication.
• Strong interpersonal and problem‑solving abilities.
• Customer‑first mindset and ability to stay calm under pressure.
• Self‑motivated, reliable and able to work independently.
• Comfortable with evening and weekend shifts.
• Team‑oriented with a collaborative approach.

Required skills

• Proficiency with Instagram, TikTok and other social media platforms.
• Familiarity with CRM tools and ticketing systems.

What we offer

• Full‑time schedule (5 shifts per week).
• Shift options: 09:00–18:00 or 14:00–23:00.
• Evening and weekend availability required.
• Opportunity to work for a global fashion brand.