Service Desk Engineer

About the role

Crusoe's Service Desk team troubleshoots, configures and resolves issues across servers, networks, infrastructure, SaaS applications and file shares. You will partner with internal teams and external vendors to improve the user experience and keep operations running smoothly. The role suits a self-motivated, customer-obsessed person who enjoys fast-paced environments and complex technical problems.

Key responsibilities

• Troubleshoot and resolve technical issues across networks, infrastructure and SaaS applications
• Partner with cross-functional teams and external vendors to improve system performance and user support
• Own complex issues end to end, from first report to resolution, documenting outcomes and driving improvements
• Administer and configure cloud identity platforms, MDM automation and MDR/XDR tools
• Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives

Required profile

• Strong background in cloud identity management platforms (SSO, SAML 2.0, MFA)
• Experience with MDM automation tools such as Google MDM, Kandji or Intune
• Experience administering and troubleshooting Windows, macOS and Linux systems
• Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike or Huntress
• Proficiency with ticketing systems, IT documentation platforms and SaaS management
• Project-oriented engineer who can lead initiatives end to end
• Ability to pass a background check; bonus points for a bachelor's degree, 6+ years of IT systems experience, large enterprise experience and prior NOC/SOC experience

What we offer

• A competitive benefits package covering pension contributions and work-life balance perks
• An equal opportunity employer