Senior Solutions Analyst - Cloud Team

About the role

Clarivate is looking for a Senior Solutions Analyst to join its Cloud team in Jerusalem, Israel. The role sits at the heart of enterprise integrations, partnering with product owners, support teams, incident and problem management, and technical stakeholders to improve critical business systems and services. It involves turning business needs into scalable solutions in a globally distributed, 24/7 environment.

Key responsibilities

• Elicit, analyze and document business requirements with stakeholders and turn them into solution designs.
• Lead requirements discussions with Product Owners, developers, QA, UX, architects and delivery managers across the delivery lifecycle.
• Analyze business processes, systems and operational data to find optimization opportunities.
• Create and maintain Agile documentation such as functional and non-functional specifications, workflows, acceptance criteria, system flows and data models.
• Support solution validation, testing, defect troubleshooting and resolution, and continuous improvement, while mentoring junior team members.

Required profile

• Bachelor's degree or equivalent experience.
• At least 5 years of experience in business analysis, solutions analysis, MIS, industrial engineering or a related field.
• Experience gathering, documenting and analyzing requirements for medium-to-large initiatives.
• Experience with alert monitoring, ticket management or operational support environments.
• Ability to explain technical concepts to non-technical stakeholders.
• Experience with cross-functional teams (Product, Engineering, QA, UX, Architecture, Operations).

Required skills

• Creating functional and non-functional requirements, process flows and Agile delivery artifacts.
• Preferred: enterprise integration platforms, incident and problem management, and 24/7 business-critical environments.
• Preferred: data modeling and solution design knowledge, mentoring experience.

What we offer

• Full-time, permanent position with a hybrid model based in Jerusalem.
• Standard local business hours, with flexibility to support a 24/7 operation.